1. Enrollment & Eligibility

To ensure all students are legally and physically prepared to drive:

• Documentation: Students must provide a valid Massachusetts RMV issued learner’s permit or driver’s license before their first lesson.
• Physical Readiness: Students must wear corrective lenses if required by their permit.
• Fitness to Drive: Instructors reserve the right to cancel a lesson if a student appears fatigued, ill, or under the influence of any substance.

2. Scheduling & Cancellations

Consistency is key to learning and regular attendance and adherence to scheduled lesson times help students build and retain driving skills over time.

• The 24-Hour Rule: Cancellations or rescheduling requests must be made at least 24 hours in advance.
• Late Cancellations: Lessons cancelled with less than 24 hours' notice will be charged the full lesson fee (or forfeit one prepaid credit).
• No-Show Policy: If a student is more than 15 minutes late, the instructor may leave, and the lesson will be considered a "No-Show" with no refund. Three (3) No-Show will result in the immediate termination of the student’s enrollment.

3. Financial & Refund Policies

• Payment Terms: All lessons or packages must be paid in full prior to the start of the first session. Payments can be made online, in-person, or via Zelle, CashApp, or Venmo.
• Refunds: Any unused lesson credits are refundable upon request and normally takes a couple of business days to process.
• Expiration: Prepaid packages typically expire one year from the date of purchase.

4. Vehicle & Safety Protocols

Safety is the non-negotiable priority.

• Instructor Authority: The instructor has final say on all general driving and maneuvers. If a student refuses a safety command, the lesson ends immediately.
• Video Recording: All lessons are recorded via audio and video for safety and quality assurance. Enrollment constitutes express, irrevocable consent by the student (and their legal guardian, if a minor) to be recorded throughout the duration of the lesson.
• Vehicle Maintenance: All school vehicles are equipped with dual-brake systems and undergo monthly safety inspections.
• Electronic Devices: Cell phone use (including hands-free) is strictly prohibited for students while the vehicle is in operation.

5. Road Test Policies

Sponsorship for the official road test is exclusively available to students who have completed a minimum of one (1) hour of professional instruction with our school. Sponsorship remains at the sole discretion of the school and is strictly contingent upon the following criteria:

• Readiness Assessment: The school will only sponsor a student for a road test if the instructor deems them "road test-ready."
• Documentation: Students are responsible for bringing their own original physical permits to the test centers.

6. Conduct & Environment

We enforce a zero-tolerance policy for disrespect. Students must maintain a professional and respectful demeanor toward instructors and other students to ensure a focused and safe training environment.

• Zero Tolerance: Any form of harassment, verbal abuse, or discrimination toward instructors or other students will result in immediate dismissal and refund of any remaining credit/balance.
• Inappropriate Conduct: Any behavior deemed unprofessional or threatening will result in a permanent ban from the school.
• Attire: Students must wear appropriate attire for lessons and sturdy, closed-toe shoes (no flip-flops, high heels, or heavy boots) to ensure proper pedal control.